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Due to the custom nature of our products, returns are generally not accepted for standard orders. However, in exceptional circumstances where a return is permitted, you must contact us within 7 days of delivery to initiate the return process. Once we approve your return request, you will have 14 days from the approval date to return the items.
Defects must be reported within 30 days of installation. Warranty claims may be made during the applicable warranty period as specified in your order confirmation.
Returns may only be accepted under the following conditions:
Products must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs depend on the reason for return:
Return shipping must be arranged through our customer service team to ensure proper handling and tracking. We recommend using insured shipping with tracking for all returns.
The following items are not eligible for return or exchange:
Because all Zlaxyronux blinds and curtains are custom-made to your specific measurements and fabric selections, they are generally not eligible for return or exchange. Each piece is manufactured specifically for your windows and cannot be resold. We encourage you to carefully review all specifications, measurements, and fabric samples before placing your order.
This return policy complies with applicable consumer protection laws in the United States. In accordance with state and federal regulations:
Some states may have specific laws regarding returns and refunds for custom products. We comply with all applicable local, state, and federal regulations.
If your custom window coverings arrive with manufacturing defects or damage, please contact us immediately. We will arrange for inspection and, if a defect is confirmed, we will repair or replace the affected items at no charge. Defects must be reported within 30 days of installation.
If there is an error in the measurements provided by our team during the professional measurement service, Zlaxyronux will remake the products at no additional cost. Customers who provide their own measurements are responsible for accuracy, and remakes due to customer measurement errors will incur additional charges.
You may cancel your order under the following conditions:
To cancel an order, contact us immediately at infocenterY3mxs9K1m or +1 630-521-9651 with your order number. We will confirm your cancellation and provide details about any applicable fees. Refunds for cancelled orders will be processed within 10-14 business days.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
If your refund request is rejected, we will explain the reason and discuss alternative solutions. For defective products covered under warranty, we may offer repair or replacement instead of a refund.
All products from Zlaxyronux include a warranty against manufacturing defects. The warranty period varies by product type and is detailed in your order confirmation. Warranty coverage includes repair or replacement of defective components. Normal wear and damage from improper use or installation are not covered.
We make every effort to ensure fabric colors match your sample selection. However, slight variations may occur due to dye lot differences and monitor display settings. We recommend reviewing physical fabric samples in your actual lighting conditions before ordering. Color variations within acceptable industry standards are not considered defects.
Please inspect your order carefully upon delivery and before installation. If you notice any damage or discrepancies, document them with photos and contact us within 48 hours. Once products are installed, claims for visible defects may not be accepted.
To initiate a return or warranty claim, follow these steps:
Please do not return items without prior authorization. Returns sent without a Return Authorization number may be refused or delayed.
If you have questions about our return policy or need assistance with a product issue, please contact Zlaxyronux:
Email: infocenterY3mxs9K1m
Phone: +1 630-521-9651
Address: 717 Thomas Dr, Bensenville, IL 60106, United States
Zlaxyronux